BEFORE YOU ORDER
PLAN YOUR CUSTOM SHOES WITH CONFIDENCE
<p>Answers about designing custom sneakers, selecting a model and preparing your order.</p>
HOW DO I DESIGN CUSTOM SNEAKERS?
<p>Choose a model and open its 3D customiser. You can review the colours, materials and finishes available for that model before continuing with your order.</p>
IS THERE A MINIMUM ORDER?
<p>The standard online personalisation flow can start from one pair. For corporate projects, teams or complex designs, send us the intended quantity and artwork so that we can confirm the most suitable process.</p>
HOW DO I CHOOSE THE RIGHT SIZE?
<p>Check the size guide on the relevant product page before ordering. Model, sole and available size range can vary; contact us before production if you need help selecting a size or a wider range for a group.</p>
CAN I ADD MY COMPANY LOGO?
<p>Many models can incorporate a company logo, brand colours or other identifying details. Send us the artwork and your preferred model when the project requires a custom application beyond the online options.</p>
HOW LONG DOES MADE TO ORDER TAKE?
<p>Timing depends on the model, level of personalisation, quantity and delivery destination. Review the estimate in the relevant product or quotation flow, and contact us before ordering when you have a fixed deadline.</p>
DO YOU SHIP INTERNATIONALLY?
<p>Availability, delivery options and any applicable duties depend on the destination selected at checkout. Review the checkout information for your country before placing the order.</p>
WHICH PAYMENT METHODS ARE AVAILABLE?
<p>The payment methods available for your order are shown securely at checkout and can vary by market, currency and device. If a method is not shown there, it is not available for that checkout.</p>
