SUPPORT FOR YOUR ORDER

<p>Check the size guide and contact us with your order number, the model and a brief description of the fit. The team will review the case under the applicable terms and explain the available options.</p>

<p>Please contact us with your order number, clear photos and a description of the issue. We will review the case and propose the appropriate resolution if a manufacturing issue is confirmed.</p>

<p>Materials and colours can appear differently depending on screens, lighting and finishes. If you believe the delivered product differs materially from the confirmed order, send us photos and your order number so we can review it.</p>

<p>Keep the packaging and take clear photos of the parcel and the product. Contact us as soon as possible with the order number so that we can assess the incident and guide you through the next step.</p>

<p>Made-to-order and personalised products are assessed according to the applicable terms and the specific circumstances of the order. Contact us before sending anything back so that the team can review the case and provide the correct instructions.</p>

<p>Use gentle cleaning methods appropriate for the selected materials, avoid harsh solvents and allow the footwear to dry naturally. If you are unsure about a material or finish, contact us before applying a treatment.</p>