Refund and Return Policy

Last Updated: 31/10/2024

At Bullfeet, each of our products is crafted with precision and care, customized specifically for each customer. Due to the bespoke nature of our items, returns are not accepted unless a product defect is identified. Please review the conditions below for post-purchase support, returns, and adjustments.

1. Returns and Adjustments Policy

The following conditions apply to return adjustments:

• Claims must be communicated within 30 days from the receipt of the package.
• Returns are only accepted if a valid invoice is provided within 30 days from the order’s receipt.
• Adjustment returns are limited to 25% of the product’s price.
• If the adjustment is on a free replacement, the 25% return will always be issued as store credit.

2. Conditions for Replacements/Restitutions

The following conditions apply to product replacements or restitutions:

• The replacement product must be identical to the original.
• To request a new production, the original footwear must be returned to one of our quality control centers. Shipping costs are the responsibility of the customer.
• Bullfeet reserves the right to deny replacement requests if our specialists determine that an adjustment is the best solution, the items are not in perfect condition, or the customer does not cooperate by providing the necessary information for the new replacement.

3. Refunds

All of our products are tailor-made exclusively for a single customer. For this reason, we cannot issue a refund for the purchase price, as resale is not feasible. This is a standard practice within the custom-made goods industry.