I HAVE PURCHASED

All the information regarding your orders is in your user area: Order History In this section you can check the status of your orders regarding their production and shipment.

Remember that when you place an order, it takes 5 working days to be placed and then 2 working days to be shipped.

You can change the delivery address up to 3 days after placing the order. After that time, your order will have passed a point where the delivery address cannot be changed.

If the change is very urgent you can write us by Whatsapp (icon that appears on the web) and we will try by all means to manage the change of address.

In case you have processed two orders and want to merge them, you have up to 3 days to do so. The delivery time of the new merged order will be 7 days after the order that was placed last.

Write to us at customer@bullfeet.com, we will arrange the union and tell you how to get free shipping.

You can change the delivery address up to 3 days after placing the order. After that time, your order will have passed a point where the delivery address cannot be changed.

If the change is very urgent you can write us by Whatsapp (icon that appears on the web) and we will try our best to manage the change of address.

If you have placed an order and in the following hours you want to change any fabric or material, you can write to us at customer@bullfeet.com or by WhatsApp (icon that appears on the web) and in the case of not having started to manufacture your order, we can make the change of fabric/material for the one you indicate (as long as its price is the same).

In case your product is already being manufactured, unfortunately we cannot make any changes to it. Remember that each order is handmade and exclusively for whoever buys it, so it can not be re-sold or re-used, that is why we can not cancel an order once it has been initiated.

If you have placed an order and in the following hours you have second thoughts and want to change the size you have chosen, you should write to us at customer@bullfeet.com as soon as possible so that we can make the change.

This change can only be made one size up, one size down from the selected size.

If you have placed an order with several references and in the following hours you want to cancel any of them, you can write to us at customer@bullfeet.com and in the case of not having started to manufacture your order, we will be able to make the cancellation that you indicate to us.

In case your product is already being manufactured, unfortunately we can not make any cancellation on it. Remember that each order is handmade and exclusively for whoever buys it, so it can not be re-sold or re-used, that is why we can not cancel an order once it has been initiated.

If you have placed an order and want to add another reference to it, you can write us at customer@bullfeet.com and indicating us your new order number, we will put both orders together and they will be shipped in one package. The shipping days will start counting after the receipt of the last order.

In order to offer you low prices and the fastest delivery times on customized products, we cannot offer any special features or requests that are not found on our website.

You can make changes up to 24 hours after placing your order.

To change the measurement profile associated with one of your orders, simply follow the instructions here: Change the profile after an order has been processed.

If more than 24 hours have passed, your order is already in production and unfortunately we cannot make any changes to it. Remember that each order is handcrafted and custom made for each customer, therefore it cannot be re-sold or re-used, that is why we cannot cancel an order or a part of it once it has been initiated.

*Priority Access orders cannot be modified. This type of order is processed as soon as it is received.

Measurements in my Personal Area

Once you have completed your first order, you can always access your measurement profiles from your Personal Area. Log in to your Bullfeet account, click on “Profiles” and you will be able to create a new measurement profile or modify existing ones: Customer measurement profiles.

In case you want to check which measurement profile has been used in previous orders, you should visit this section: Order History.

In case you want to cancel an order already in progress, please contact us at customer@bullfeet.com. In case your product is already being manufactured, unfortunately we cannot make any cancellation on it.
Remember that each order is handcrafted and exclusively for whoever buys it, so it cannot be re-sold or re-used, that is why we cannot cancel an order once it has been initiated.

You can print or download the invoices of your orders. To do so, from your personal area, go to Order History and click on “VIEW DETAILS” in the requested order.

You will see that one of the options is “Download bill”.

In case you have not found the answer to your question in our FAQ, you can contact us through our email address customer@bullfeet.com or through the WhatsApp icon that you will find on the website.

We will get back to you as soon as possible.