MANAGE YOUR ORDER

<p>Use the order confirmation and dispatch messages sent to the email address used at checkout. If you need help locating an order, contact us with your order number and the email address used for the purchase.</p>

<p>Contact us as soon as possible with your order number and the corrected address. We can only assess a change while the order has not reached a stage where it can no longer be amended or dispatched safely.</p>

<p>Because custom shoes are made to order, changes depend on the production stage. Send us the order number and the requested change promptly; the team will confirm whether it can still be applied and whether it affects the price or timing.</p>

<p>Place the additional order or contact us with the relevant order numbers. We will confirm whether the orders can be coordinated; delivery dates and shipping conditions are always confirmed case by case.</p>

<p>Contact us immediately with your order number. Cancellation requests are assessed according to the order status and the applicable terms, especially once made-to-order production has begun.</p>

<p>Contact us with your order number and the billing details required for the invoice. We will tell you the appropriate next step for your order and market.</p>

<p>Use the contact form or the WhatsApp button on the website, and include your order number. This allows the team to identify the order and respond with the relevant information.</p>