I HAVE ALREADY RECEIVED MY ORDER
B2B Order Process: From Sample Approval to Final Order
It's a size problem
What happens if I chose the wrong size?
We are sorry to hear that.
If you selected the wrong size, we do not offer exchanges or returns, as the sneakers are customized and made to order. However, we can offer you the option of a replacement at an additional cost. We recommend consulting our size guide before placing your order to avoid this type of issue.
Do you offer returns or exchanges on orders?
We do not offer returns or size changes on personalized orders, as each pair of sneakers is made to order and unique to you. However, if there is an issue on our part (such as a manufacturing defect), we will work with you to resolve it as quickly and fairly as possible.
It's a product problem
My product has a quality problem
If you receive a product with a manufacturing defect, contact us immediately via:
Email: customer@bullfeet.com
WhatsApp: Click on the WhatsApp icon on our website.
Provide clear photos of the product and a detailed explanation of the issue. If the error is on our part, we will cover the costs and send you a new pair of sneakers or issue a refund.
If the issue is not attributable to us (for example, an incorrect size selected by the customer), we can offer you the option of a replacement at an additional cost.
Email: customer@bullfeet.com
WhatsApp: Click on the WhatsApp icon on our website.
Provide clear photos of the product and a detailed explanation of the issue. If the error is on our part, we will cover the costs and send you a new pair of sneakers or issue a refund.
If the issue is not attributable to us (for example, an incorrect size selected by the customer), we can offer you the option of a replacement at an additional cost.
The product is not exactly what I ordered
We sincerely apologize for any inconvenience. While we strive for perfection in every detail, occasional errors may occur.
Please note that due to variations in screen brightness, contrast, or settings, the colors and materials displayed on your device might appear slightly different from the actual product. These minor discrepancies are not considered defects; however, if the difference significantly affects your experience, please let us know so we can work on a satisfactory solution.
If the error is confirmed to be on our part, we will promptly arrange to pick up the incorrect order and send you the correct one.
For any issues or concerns, please contact us via email at customer@bullfeet.com or via WhatsApp (click the icon on our website). Please include clear photos and a detailed description of the issue, and we will provide a solution as soon as possible.
Please note that due to variations in screen brightness, contrast, or settings, the colors and materials displayed on your device might appear slightly different from the actual product. These minor discrepancies are not considered defects; however, if the difference significantly affects your experience, please let us know so we can work on a satisfactory solution.
If the error is confirmed to be on our part, we will promptly arrange to pick up the incorrect order and send you the correct one.
For any issues or concerns, please contact us via email at customer@bullfeet.com or via WhatsApp (click the icon on our website). Please include clear photos and a detailed description of the issue, and we will provide a solution as soon as possible.
The packaging of my order arrived damaged
If your order arrived with damaged packaging, contact us immediately via:
Email: customer@bullfeet.com
WhatsApp: Click on the WhatsApp icon on our website.
Send us clear photos of the packaging and the product (if affected), along with an explanation of the issue. We will evaluate the situation and offer you a solution as soon as possible.
Note: Although we deliver packages in perfect condition, we recommend also contacting the shipping company to report the incident.
Email: customer@bullfeet.com
WhatsApp: Click on the WhatsApp icon on our website.
Send us clear photos of the packaging and the product (if affected), along with an explanation of the issue. We will evaluate the situation and offer you a solution as soon as possible.
Note: Although we deliver packages in perfect condition, we recommend also contacting the shipping company to report the incident.
I want to make a return
As these are customized products manufactured on demand, returns are unfeasible for us.
The product you have purchased has been manufactured exclusively for you and has no outlet anywhere, so we cannot accept returns.
The product you have purchased has been manufactured exclusively for you and has no outlet anywhere, so we cannot accept returns.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
